Acceptance of these terms
By using this website, or by asking us to quote for or carry out a service, you agree to these terms. If you do not agree with them, please do not use the website or book a service.
Anything we agree with you in writing on WhatsApp for a particular job, such as the quote, the battery model and the warranty term, forms part of the agreement for that job. If you book on behalf of someone else, you confirm that you have their authority to accept these terms.
Who we are and our independence
Range Rover Velar Battery UAE is an independent mobile car battery service operating in Dubai, Abu Dhabi and Sharjah through the website rangerovervelarbattery.ae.
We are not affiliated with, authorised by or endorsed by Jaguar Land Rover Limited or any of its dealers. Range Rover, Velar and Land Rover are trademarks of their owner. They are used on this website descriptively, to identify the vehicles we provide services for, and for no other purpose.
Other brand names on this website, including battery brands and payment providers, belong to their respective owners.
Our services
We provide the services listed below at the location of your vehicle. Availability of a particular battery or service depends on stock, the vehicle and the location at the time you ask.
Some garage and roadside services may be carried out by partner workshops rather than by our own technicians. We will tell you when that is the case before the work starts.
- Mobile battery replacement, including delivery and fitting
- Jump start
- Battery and charging system testing
- Garage and roadside services described on this website
Quotes and prices
No prices are listed on this website. The price depends on the battery type and the vehicle, so we quote each job individually on WhatsApp or by phone before a technician is dispatched.
A quote is valid for that job only and is based on the details you give us. If those details turn out to be different on arrival, for example a different engine or a different battery type, we will give you a revised quote before doing any work. You are free to decline it.
Arrival times
The arrival time of 20 to 35 minutes shown on this website is a typical estimate. It is not a guarantee, and it is not a term of the agreement.
We will give you an estimate for your location when you book and keep you informed if it changes. Remote areas are served by appointment.
- Traffic and road closures
- Weather, including rain, fog and sandstorms
- Access to the vehicle, such as gated communities, security checks and basement parking
- Distance from the nearest available technician
Your responsibilities
We rely on what you tell us to bring the right battery to the right place. When you book a service, you agree to the following.
- You will give accurate vehicle details, including make, model and year, and an accurate location.
- You own the vehicle or have the legal right to authorise work on it.
- You will provide safe access to the vehicle, including enough room to open the bonnet or boot.
- You will arrange any security, gate or building permission the technician needs to enter.
- You or someone authorised by you will be present with the vehicle key when the technician arrives.
Battery specification
We confirm the battery specification from the label on the existing battery or from the VIN of the vehicle. Specifications vary by engine and model year, which is why we check each car individually.
If the vehicle has been modified, if a previous battery of the wrong type was fitted, or if the details given to us were wrong, the correct battery may differ from the one quoted. In that case we will explain the difference and give you a revised quote before fitting anything.
Warranty
New batteries supplied and fitted by us carry a warranty of up to 24 months, depending on the brand and model. The term that applies to your battery is written on your invoice. The warranty covers manufacturing defects in the battery.
The warranty does not cover failure caused by any of the conditions listed below.
To make a claim, contact us with your invoice. We will test the battery. If the test shows a manufacturing defect within the warranty term, the battery is replaced under the warranty. If it shows another cause, we will tell you what we found.
- Faults in the charging system of the vehicle, such as a failing alternator
- Physical damage to the battery
- Incorrect installation, removal or refitting by anyone other than us
- Deep discharge, for example from leaving lights or accessories on
- Flood, fire or accident damage
Old batteries
When we fit a new battery, we take the old one away and send it for recycling through licensed channels. Car batteries contain lead and acid and must not go in general waste.
If you want to keep your old battery, tell us before the technician arrives. This may affect the quote, and we will confirm that with you beforehand. Once you keep it, safe storage and disposal are your responsibility.
Payment and cancellations
Payment is due when the work is completed, unless we agree otherwise in writing. You can pay by cash, card, Tabby or Tamara.
Instalment plans are provided by Tabby and Tamara, not by us. They are subject to the terms and approval of the provider, and we cannot influence that decision. If a plan is not approved, another payment method is needed.
You can cancel free of charge at any time before the technician is dispatched. After dispatch, a call-out fee may apply. We will tell you whether a call-out fee applies, and how much it is, before the technician sets off.
Limitation of liability
We carry out our work with reasonable care and skill. A new battery fixes a battery problem. It does not fix other faults the vehicle may have, and we are not responsible for them.
To the extent permitted by UAE law, we are not liable for the matters listed below, or for indirect or consequential loss such as loss of income, missed appointments or the cost of alternative transport. Where we are liable, our liability is limited to the amount you paid for the service concerned.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under UAE law, or removes rights you have under UAE consumer protection law.
- Faults that existed in the vehicle before our visit
- Electrical or mechanical faults that are unrelated to the battery
- Loss of stored data or settings, such as radio presets, clock and seat memory. We use a memory saver where the vehicle allows it, but retention of settings is not guaranteed.
- Delays caused by events outside our reasonable control
Website content
The guides and articles on this website are general information. They are not a substitute for the handbook of your vehicle or for an inspection by a qualified technician.
Battery specifications and procedures differ between engines and model years. Always follow the vehicle handbook, and ask us to confirm the details for your car before you rely on anything you read here. We try to keep the content accurate but do not warrant that it is complete or free of errors.
Governing law, changes and contact
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute arising from these terms or from our services.
We may update these terms from time to time. The date at the top of the page shows the latest version. The terms that apply to a job are the ones published on the day you book it.
If you have a question or a complaint, message us on WhatsApp or call the number at the top of this page, or email hello@rangerovervelarbattery.ae. Most problems are sorted out fastest by talking to us first.
