Who we are and what this policy covers
Range Rover Velar Battery UAE ("we", "us") is an independent mobile car battery service operating in Dubai, Abu Dhabi and Sharjah. We are not affiliated with Jaguar Land Rover.
This policy applies to personal data collected through this website, through WhatsApp messages and phone calls with us, and during a service visit. It does not apply to websites or services operated by other companies, even where we link to them.
Information you give us
We collect only what we need to quote for, carry out and stand behind a job. Most of it comes from you directly when you message or call us.
We do not collect or store your card details. Card payments and instalment payments are processed by the payment provider, Tabby or Tamara, under their own privacy policies.
- Your name and phone number
- The location you share with us, such as a map pin or address
- Vehicle make, model and year
- Photos you send us, such as a battery label or a dashboard warning
- The content of your WhatsApp messages and details of your calls with us
- Payment status and method, but not card numbers
Information collected automatically
When you visit this website, some information is collected automatically through cookies and similar technologies. This tells us how the site is used and whether our advertising is working. It does not tell us your name.
- Device and browser data, such as device type, operating system, browser, language and approximate location derived from your IP address
- Pages viewed, time spent, and actions such as tapping the WhatsApp or call button
- Google Analytics data about how visitors use the site
- Google Ads conversion tracking and remarketing data
- Click identifiers added to the page address when you arrive from an advert, such as the Google click ID (gclid)
How we use your information
We use personal data for the purposes below and not for unrelated purposes. If we need to use it for something new, we will tell you first and ask for consent where the law requires it.
- Dispatching a technician to the location you shared
- Confirming the correct battery and preparing a quote
- Keeping invoice and warranty records
- Sending service messages, such as arrival updates and warranty follow-ups
- Improving the website and fixing technical problems
- Measuring the performance of our advertising
- Meeting legal, tax and accounting obligations
Legal basis and consent
We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. When you contact us and share your details to request a quote or a service, you consent to us using them for that request.
Some processing does not rely on consent. This includes processing that is necessary to perform a contract with you, such as fitting a battery and honouring its warranty, and processing that is needed to comply with laws that apply to us.
You can withdraw your consent at any time by contacting us. Withdrawal does not affect processing that took place before you withdrew, and it may mean we cannot provide a service that depends on that data.
Who we share information with
We do not sell personal data. We share it only with the parties below, and only as far as each one needs it to do its part.
Some of these providers store or process data outside the UAE. Where that happens, the transfer is made as permitted by UAE data protection law.
- Technicians and partner workshops, who receive your name, phone number, location and vehicle details to carry out the job
- Payment and instalment providers, including Tabby and Tamara, when you choose to pay through them
- Analytics and advertising providers such as Google
- WhatsApp, operated by Meta, as the messaging channel you use to reach us
- Government authorities, courts and regulators when the law requires it
Advertising and cookies
We advertise on Google. Google and its partners use cookies to show adverts based on your earlier visits to this website and other websites, and to record whether a visit that started from an advert led to a call or a WhatsApp message.
Remarketing means you may see our adverts on Google and on other websites after you have visited this site. We do not send Google your name or the content of your messages for this purpose.
You can control or switch off this kind of advertising at any time. Blocking cookies does not stop you from contacting us or using the site.
- Turn off personalised advertising in Google Ads Settings at adssettings.google.com
- Block or delete cookies using the privacy controls in your browser
- Install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout
- Read how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites
How long we keep it and how we protect it
We keep personal data for as long as it is needed to provide the service, to cover the warranty period of the battery we fitted, and to meet legal, tax and accounting obligations. After that it is deleted or anonymised.
We take reasonable technical and organisational steps to protect personal data against loss, misuse and unauthorised access. Access is limited to the people who need the data to do their job.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your data has been compromised, contact us straight away.
Your rights
Under UAE data protection law you have rights over your personal data. To exercise any of them, message us on WhatsApp or email hello@rangerovervelarbattery.ae.
We may ask you to confirm your identity before acting on a request, usually by replying from the phone number we hold for you. We will respond within a reasonable time. In some cases we must keep certain records, such as invoices, even after a deletion request, because the law requires it.
- Access: ask what personal data we hold about you and receive a copy
- Correction: ask us to fix data that is inaccurate or out of date
- Deletion: ask us to delete your data where we no longer need to keep it
- Withdraw consent: withdraw consent you gave earlier
- Object to marketing: tell us to stop sending you marketing messages
Children and third-party links
Our services are intended for adults who own a vehicle or are authorised to arrange work on one. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.
This website contains links to services run by other companies, including WhatsApp, Tabby, Tamara and Google. Those companies handle your data under their own privacy policies, which we do not control. Read their policies before you share data with them.
Changes to this policy and contact
We may update this policy when our services, our providers or the law change. The date at the top of the page shows when it was last updated. The version published on this page is the one that applies.
For any question about this policy or about your personal data, message us on WhatsApp using the number at the top of this page, or email hello@rangerovervelarbattery.ae.
